FAQ's

What do I need to do to withdrawal from the weekly classes?

Because we staff & schedule our sessions based on participation levels we require a 30-day written ( or e-mail notice to withdrawal. We are a small business dedicated to supporting our staff during this time and their families, this 30-day notice is our year round, consistent policy (for all UPfield franchises). E-mail us at billing@upfieldsoccer.com

GENERAL

Why is my child's school not listed when registering for weekly preschool classes?

We partner with amazing early learning centers throughout the area to serve as an extra-curricular activity that helps supplement their curriculum. The schools listed represent those schools who we have partnered with.

If you believe your school may be interested in including our program please reach out to us!

Why am I not getting any information about my account or my child's participation?

All communication is handled via e-mail if you are not receiving information about your child's participation or about your account and have double checked your junk folder please contact us so we can make sure to get that taken care of!

WEEKLY PRESCHOOL CLASSES

Can I enroll at anytime?

Yes! Our program typically runs month to month and year round. You can even join mid-month!

Who is this "Uppy the Puppy" fella?

Well, Uppy is the soccer ball each of our little soccer stars participate in class with. Throughout the class we will take Uppy on adventures, sign songs, and play fun games all designed to get your child moving and his soccer skills improving while having an absolute blast taking care of their little friend...Uppy!

What are these stamps on my child's hand for?

The main reason is a reward to our little soccer stars for doing their best and having a blast in class! If your kiddo is coming home with 2 stamps...let her know just how proud you are! It also is a good little signal to you as parents that your little one joined in on the fun! ;)

Where are UPfield Classes held and what time are they?

Each of our partner schools is different and in each setting we define the most ideal setting in which to hold our weekly classes. In most of our schools we hold our sessions indoors, or have a space indoors in the event of inclement weather.

How can I find out how my child is doing?

We will send out newsletters via e-mail, but the drawback to the convenience we provide by offering out program at school while our parents are off at work is that we aren't given the ability to discuss how each child is doing in class individually. We love hearing from parents so anytime you would like an update please reach out to us! E-mail us at courtney@upfieldsoccer.com

We also have active Facebook pages that you can look for!

What do I need to do to withdrawal?

What if class is cancelled because the school is closed?

Should a site/school close due to teacher in-service, snow day, extra holidays, etc (anything else at their discretion) when UPfield was in session, there is no refund or adjusted charge, as we were ‘in session’. These rarely happen. Because we charge per month, know that over the course of a year it all balances out as some months have 5 classes. Should a site close for extended amounts of time, we will follow their charge system set up with and mirror that.

WEEKEND LEAGUES

Why am I not receiving any information?

How do you build the teams?

Enrollment for the league is open to all children ages 2-5 years old. After determining the age appropriate program in which the children registered for we build teams based first off of teammate requests that were listed on the registration form, then by the school of attendance, and finally if possible by any other special requests. Our aim is to make sure we build teams in a way that ensures the best and most comfortable experience for our little soccer stars.

BILLING

How can I make a payment?

Upon registration we will set up an online account for you to manage all payments. You will receive an e-mail from us inviting you to view your account along with some login information. You can make payments with a credit card. Please note that if your payment is not received by the 15th a $10 late fee will be added at that time.

We offer auto-billing capabilities if you'd like to switch to that it can be done in your account as well.

Can I set up auto-payments?

Yes, you can make this adjustment within your online account and if you need any help with this please reach out to us at billing@upfieldsoccer.com

What is the cost for weekly classes?

Price at each school is set through a conversation with the school director and based on different variables. School prices are between $35-40 per month.

What is your cancellation policy?

Weekly Preschool Classes - Because we staff & schedule our sessions based on participation levels we require a 30-day written ( or e-mail notice to withdrawal. We are a small business dedicated to supporting our staff during this time and their families, this 30-day notice is our year round, consistent policy (for all UPfield franchises). E-mail us at billing@upfieldsoccer.com

League/Clinic Program - We understand that plans change or things come up and your soccer star isn't able to kick with us as planned. Please note our refund/credit policy below:

21 days prior to the first scheduled session: 100% refund (or credit for future programming if preferred)
20 - 7 days prior to the start of the first scheduled session: 75% refund (100% credit)
6 - 1 days prior to the start of the first session: 50% refund (75% credit)

Once the first day of the league is upon us no refunds can be provided (a partial credit can be applied towards a future program on a case by case basis) No refunds or credits will be given after the 1st week of the league. Communication needs be sent to billing before the player misses the week to receive any credits. We can not give any credits if emails are sent after the child has missed, mid or end of the season.

Although we can not give credits if your child misses a week, please contact the director if your child won't be able to make a session so that they can make adjustments on the field if necessary.

There will be a $10 admin fee for all refunds.

Please submit all cancellations to billing@upfieldsoccer.com

What forms of payment do you accept?

Credit Cards - Visa, Master Card, American Express

Billing Info

Dawn Krivutza

billing@upfieldsoccer.com